Refund Policy

Failed generations are always refunded

If a generation fails, the credits it used are returned to your balance automatically. You do not need to ask, and you are never charged for a video we did not deliver.

This is worth stating plainly because it is not the norm: most AI video tools, including several of the largest, make no exception for failed renders — the credits are simply gone. We do not work that way.

If a generation failed and your balance still looks wrong, email us and we will correct it.

Credit packs

Credit packs are one-time purchases, and the credits are valid for one year from purchase.

Credits are non-refundable once used and cannot be exchanged for cash. Each generation costs us real compute at the moment you run it, which is why used credits cannot be returned.

If you have not used any credits from a pack, contact us within 7 days of purchase and we will refund it in full.

Subscriptions

You can cancel at any time from your billing settings. Cancelling stops future charges — you keep access and your remaining credits for the rest of the period you have already paid for. Credits from a monthly plan expire at the end of that period.

A period that has already started is not automatically refundable. If you were charged unexpectedly, contact us within 7 days and we will look at it.

Always refunded, no questions

• Duplicate charges
• Charges after a cancellation was confirmed
• Billing errors — wrong amount or wrong currency
• Unauthorized or fraudulent charges
• An outage on our side that stopped you using what you paid for

Not covered

• Credits already spent on successful generations
• Dissatisfaction with how a video turned out. AI output varies, and a result you dislike is not a failed generation. Your free videos exist so you can judge the quality before paying — please use them.
• Subscription periods that have already elapsed

How to request a refund

Email us from the address on your account with the receipt or payment date, and tell us briefly what happened. We review requests within 2 business days. Approved refunds return to the original payment method and typically appear within 5–10 business days, depending on your bank.

Your statutory rights

Nothing in this policy limits the rights you have under the consumer law that applies where you live. Where that law gives you more than this policy does, that law wins.